Survey: Centre Manager Monitor

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Name

First

Last

Centre

Busiess Operations

Approximately how much time do you spend on the following activity in a typical week?

	<15 minutes	15-30 minutes	30-60 minutes	1-2 hours	> 2 hours
Preparing classes for coaches	<15 minutesPreparing classes for coaches <15 minutes	15-30 minutesPreparing classes for coaches 15-30 minutes	30-60 minutesPreparing classes for coaches 30-60 minutes	1-2 hoursPreparing classes for coaches 1-2 hours	> 2 hoursPreparing classes for coaches > 2 hours
Financial management	<15 minutesFinancial management <15 minutes	15-30 minutesFinancial management 15-30 minutes	30-60 minutesFinancial management 30-60 minutes	1-2 hoursFinancial management 1-2 hours	> 2 hoursFinancial management > 2 hours
HR and Payroll	<15 minutesHR and Payroll <15 minutes	15-30 minutesHR and Payroll 15-30 minutes	30-60 minutesHR and Payroll 30-60 minutes	1-2 hoursHR and Payroll 1-2 hours	> 2 hoursHR and Payroll > 2 hours
Marketing and Promotion	<15 minutesMarketing and Promotion <15 minutes	15-30 minutesMarketing and Promotion 15-30 minutes	30-60 minutesMarketing and Promotion 30-60 minutes	1-2 hoursMarketing and Promotion 1-2 hours	> 2 hoursMarketing and Promotion > 2 hours
General Business Administration	<15 minutesGeneral Business Administration <15 minutes	15-30 minutesGeneral Business Administration 15-30 minutes	30-60 minutesGeneral Business Administration 30-60 minutes	1-2 hoursGeneral Business Administration 1-2 hours	> 2 hoursGeneral Business Administration > 2 hours

Overall, how satisfied are you with being a BK's Gymnastics Centre Manager?

Overall, how satisfied are you with the return on your investment of time and effort in managing a BK's Gymnastics centre?

Is there any initiative delivered by Head Office which has impacted your centre in the past 12-months?

Marketing

How satisfied are you with the current marketing strategies provided by the central team?

How do you feel about the updates or communication regarding marketing campaigns and actions?

How satisfied are you with the monthly marketing toolkits, including the information provided, tasks outlined, and the frequency of the toolkit rollout?

What other marketing information, tools, resources or training would help you to roll out marketing successfully in your centre?

the to the

Education/Training

Which of the following areas would you like to see more training in?

	1	2	3	4	5
Customer service skills (dealing with difficult customers)	1Customer service skills (dealing with difficult customers) 1	2Customer service skills (dealing with difficult customers) 2	3Customer service skills (dealing with difficult customers) 3	4Customer service skills (dealing with difficult customers) 4	5Customer service skills (dealing with difficult customers) 5
Leading Teams	1Leading Teams 1	2Leading Teams 2	3Leading Teams 3	4Leading Teams 4	5Leading Teams 5
HR/Industrial relations	1HR/Industrial relations 1	2HR/Industrial relations 2	3HR/Industrial relations 3	4HR/Industrial relations 4	5HR/Industrial relations 5
Centre financial management	1Centre financial management 1	2Centre financial management 2	3Centre financial management 3	4Centre financial management 4	5Centre financial management 5
Planning and implementing local area marketing promotions	1Planning and implementing local area marketing promotions 1	2Planning and implementing local area marketing promotions 2	3Planning and implementing local area marketing promotions 3	4Planning and implementing local area marketing promotions 4	5Planning and implementing local area marketing promotions 5
Business and Budget management	1Business and Budget management 1	2Business and Budget management 2	3Business and Budget management 3	4Business and Budget management 4	5Business and Budget management 5

Rate each on a scale from 1 (least importance) to 5(highest importance).

How much time do you spend managing coaches?

Value should be in hours. eg 1.5hrs

Do you have adequate coaching staff?

How satisfied are you with the performance of your coaching staff?

Do you feel all coaches are actively coaching as expected?

What areas of support do you think your coaches need?

How often do you advertise for coaching staff?

When you place your coaching Job advertisements, are they effective?

What job platform do you use

Booking Systems

How would you rate the current online booking system?

What improvements would you like to see for the current booking system?

Communication

How often do you believe that Head Office should facilitate face to face group Centre Manager meetings?

Please rate the following methods of communications in regard to their importance to you?

	Not important	Somewhat important	Important	Very Important.
Centre Manager meetings	Not importantCentre Manager meetings Not important	Somewhat importantCentre Manager meetings Somewhat important	ImportantCentre Manager meetings Important	Very Important.Centre Manager meetings Very Important.
Email messages	Not importantEmail messages Not important	Somewhat importantEmail messages Somewhat important	ImportantEmail messages Important	Very Important.Email messages Very Important.
Telephone calls	Not importantTelephone calls Not important	Somewhat importantTelephone calls Somewhat important	ImportantTelephone calls Important	Very Important.Telephone calls Very Important.
Operational Centre face to face visits and audits	Not importantOperational Centre face to face visits and audits Not important	Somewhat importantOperational Centre face to face visits and audits Somewhat important	ImportantOperational Centre face to face visits and audits Important	Very Important.Operational Centre face to face visits and audits Very Important.

How would you characterise your (professional) relationship with the broader Head Office team?

n your opinion, how adequate is the amount of on-going advice provided to you by Head Office concerning the operation and performance of your BK's Gymnastics Centre?

General Comments

List 3 – 4 things you believe are top priorities to improve the BK's Gymnastics business

What is the biggest challenge you are currently facing in your centre?

What is the best thing about being a Centre Manager for BK's Gymnastics?